Donna's Quilt Studio
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Donna's Quilt Studio Terms of Service

  1. ‘Donna’s Quilt Studio ’ is our legal business trading name
    a. ‘Donna’s Quilt Studio ’ is the name that will appear on cardholder statements
    b. ‘Donna’s Quilt Studio ’ is the name advised on the payment record
    The physical address of Donna’s Quilt Studio approved place of business is:

    Donna’s Quilt Studio 
    8b Railside Place 
    Dinsdale 
    Hamilton 3204 
    New Zealand

  2. The Donna’s Quilt Studio business and customer service details are:
    a. Telephone number: +64 7 847 3692
  3. Donna’s Quilt Studio is a New Zealand business and all transactions will be billed in a New Zealand currency.
  4. Return Policy: If you are unhappy with any of our products, please contact us immediately and we will do our best to assist. We do not give refunds if you simply change your mind, or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different from a sample shown to you, or do not do what they are supposed to. This will be actioned when the goods are returned in their original condition. Postal or courier charges will be refunded.
    Please retain your receipt as proof of purchase.
    All sales of Seconds or items on Sale are final.
    If, for some other reason, you are not satisfied with your purchase please contact us via email and we will endeavour to resolve your concerns. A refund or exchange of goods may be possible, in which case we will make arrangements to accept their return.
  5. Cancellation Policy: Once an order has been paid for it cannot be cancelled.
  6. Colour Variation: Please note that the colour of our products represented on your monitor may differ slightly to the physical item. If you have any concerns regarding this, please contact us to discuss further. Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that your monitor’s display will be completely accurate.
  7. Shipping: All New Zealand postage is delivered by NZ Post. Overnight/next day courier is available for New Zealand orders upon request and will incur additional charges. International postage will be charged at actual cost and confirmed by email before the goods are sent. All international parcel orders are shipped International Airmail Postage
  8. Missing/damaged parcel: To make a claim on any parcel that is posted with New Zealand and is damaged on delivery you must notify Donna’s Quilt Studio within seven days of receiving your parcel.
    If a parcel is not delivered we can claim via NZ Post for non-delivery.
    However NZ Post will not be liable for parcels posted for delivery within New Zealand unless you notify Donna’s Quilt Studio, in the case of non-delivery, within 14 days of receiving your shipping email.
    Or for overseas parcels 28 days in the case of non-delivery of any international postal item.
  9. Customer Service Policy: Donna’s Quilt Studio is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within ten business days to arrange an agreeable alternative ite